Trouble ticketing system to support Computer Network Operations
This Drupal module offers a trouble ticketing system similar to the ancient PHPHelpDesk. It authenticates users from Drupal and classify them to user groups and department units. It provides the following features:
- ticket lifecycle management;
- MySQL backend;
- separation among units;
- authorization, i.e. definition of who can access which ticket groups;
- ticket update and re-assignment functionality;
- a great deal of configurable valued parameters such as site, scope, fixer, fixing methods, etc.
- email groups corresponding to ticket groups, e-mail gateway.
The ticketing system is easy to install and to configure.
Trouble ticketing system administrator’s guide: en, hu.
Trouble Ticketing System Users’ Guide: en, hu.
Comparison with similar modules:
A comparison is provided at http://groups.drupal.org/node/17948, a g.d.o. wiki page. Please feel free to update / extend.
Releases
| Official releases | Date | Size | Links | Status | |
|---|---|---|---|---|---|
| 6.x-3.0-rc4 | 2009-Jul-28 | 98.98 KB | Download · Release notes | Recommended for 6.x |  |
